Utility Cloud + Muni-Link Utility Billing Integration
Now your billing department can manage customer dispatches, see when work is complete and drill-down on project details.
Bridge your operations, maintenance, billing & customer service teams
Coordinating billing and fieldwork can be complex - whether you're dispatching a technician to the field for a shut-off or any other customer service action. Billing departments don’t always have an effective way to manage dispatches to the customer and know when that work is done.
Without an integration between billing and the field, coordination requires several phone calls, paper record-keeping, missed work or billing opportunities, and wasted time. Communicating with customers on issues that may directly impact them or their area of town is not always straightforward or even possible.
Generate work orders in Muni-Link
Dispatch work orders to Utility Cloud based on specific actions: run a meter reading, shut off service, automatically create new accounts for a new move-in, and much more.
Assign, manage and complete work directly from Utility Cloud
Work orders created in Muni-Link will automatically map across to Utility Cloud, where dispatches can be assigned, managed and completed as usual.
View completed work and details in the Muni-Link backend
When the status of the work changes, Utility Cloud instantly updates Muni-Link with relevant data. Dispatch details are included directly in the MuniLink system.
Conversely, when billable work is performed in Utility Cloud, details are posted to Muni-Link's billing system. For example: cross-connection and backflow prevention, industrial pretreatment, Fats Oils and Grease (FOG) activities like inspections, fines, and retests.