Utility Cloud + Muni-Link Utility Billing Integration

Now your billing department can manage customer dispatches, see when work is complete and drill-down on project details.

Utility Coud Muni-Link logo

Bridge your operations, maintenance, billing & customer service teams

Coordinating billing and fieldwork can be complex - whether you're dispatching a technician to the field for a shut-off or any other customer service action. Billing departments don’t always have an effective way to manage dispatches to the customer and know when that work is done.

Without an integration between billing and the field, coordination requires several phone calls, paper record-keeping, missed work or billing opportunities, and wasted time. Communicating with customers on issues that may directly impact them or their area of town is not always straightforward or even possible.

Generate work orders in Muni-Link

Dispatch work orders to Utility Cloud based on specific actions: run a meter reading, shut off service, automatically create new accounts for a new move-in, and much more.

Muni-Link Screencap

Assign, manage and complete work directly from Utility Cloud

Work orders created in Muni-Link will automatically map across to Utility Cloud, where dispatches can be assigned, managed and completed as usual.

Utility Cloud Screencap

View completed work and details in the Muni-Link backend

When the status of the work changes, Utility Cloud instantly updates Muni-Link with relevant data. Dispatch details are included directly in the MuniLink system.

Conversely, when billable work is performed in Utility Cloud, details are posted to Muni-Link's billing system. For example: cross-connection and backflow prevention, industrial pretreatment, Fats Oils and Grease (FOG) activities like inspections, fines, and retests.

Muni-Link Screencap

Save money on administrative projects

Save time on administrative tasks: move in/move out coordinations, meter re-readings, and shut on/shut-offs.

Improve customer service with proactive communications

Communicate with field service and customers on up to the minute payments for shutoffs, work orders and replacements with advanced customer notifications.

Automatically bill for billable work and capture lost revenue

Identify non-paying accounts and prioritize follow-ups where they're needed most.

Quantify leaks across systems and prioritize capital needs

Measure differences between revenue water and expected water volume across your network. Dig in on the parts of town that are leaking.

Interested in more information

Call Pam DiAndrea at 814-742-7700 x401

Learn more about Utility Cloud

More about Utility Cloud's Software.