Features & Benefits

Muni-Link makes it easy to do billing, take payments, apply penalties and interest, create notices, process liens and record backflow. With intuitive, built-in workflow features and CASS Certification, you will save time and money on every bill produced. All of your information can be accessed anywhere, anytime and on any web-enable device with our cloud-based solution.

There are many benefits to choosing Muni-Link as your billing solution. With many unique features that only Muni-Link offers our customers, we are truly set apart from other solutions. Our staff has experience transitioning customers from a wide variety of systems to Muni-Link. We can guarantee you a smooth transition. We will commit our full resouces and industry knowledge to ensure your extreme satisfaction with our solution.

Data Security

Our software is hosted at a Tier-4 World-Class Data Center, keeping your data is safer than it would be at a typical brick and mortar building.  24/7 onsite security officers, CCTV, biometric and magnetic key card access are just a few of the security measures in place.

Backup and Disaster Recovery

Included in your low, monthly subscription fee, we will automatically backup all of your data so you don't have to. You'll be able to save money as you would no longer  need to maintain equipment in-house for this use.

The Switch

When you choose Muni-Link, we will be ther for the entire nine step process of moving from your current billing system to Muni-Link. Your entire staff will receive personalized training, and Muni-Link personnel will be there for you when you go live. With our nine step process, the switch will be completely worry free.

Ongoing Development

Monthly Muni-Link enhancements are created based on customer feedback and evolving market needs and can even include the addition of major features. All updates are made available at no additional cost without any downtime.

Customer Service

Simply put, we have the best customer service in the business, and our customers rave about us.  Speak to a live Customer Support Specialist every time. Currently, over 93% of all incoming calls for Muni-Link support are answered live at the time of the call.

User Defined Services

Miscellaneous charges and rate tables allow you to calculate bills in many different fashions. Service Orders allow for scheduling your staff to perform tasks in the field and billing for these tasks all with just a few clicks.  Our customers have found these capabilities to be invaluable in their day to day operations.