Muni-Link, a division of Link Computer Corporation and Utility Cloud are announcing an advanced integration partnership.
Muni-Link and Utility Cloud’s integration combines two modern web-based platforms to effectively bridge operations, maintenance, billing, and customer service.
Reduce administrative coordination, saving you time. Muni-Link dispatches work orders to Utility Cloud based on the action required: run a meter reading, shut off service, automatically create new accounts for a new move in, and more. When the status of the work changes, Utility Cloud updates Muni-Link instantly.
Capture billable events with precision, generating more revenue. Conversely, when billable work is performed in Utility Cloud, details are posted to the Muni-Link billing system - for example: cross-connection and backflow prevention, industrial pretreatment, Fats Oils and Grease (FOG) activities like inspections, fines, and retests.
Enhance customer service. With up to date work data mapped in GIS, Muni-Link’s customer notifications portal helps you communicate issues and work with customers in advance, delivering optimal customer experience. Further, this integration allows the utility to understand the difference between water usage and billing information, helping prioritize and understand leakage across the system.
Mac Rosenbaum, Senior VP Sales & Marketing, Muni-Link:
“This integration, like most of our new functionality, came from customer requests; so we know there’s a big need for this automation in this industry.”
Mark Moreau, Founder & CRO, Utility Cloud:
“Utility Cloud is excited to work with Muni-Link addressing a major technology gap for most utilities. This integration provides our customers with best in class coordination between the office and field.”
Please be on the lookout for more information regarding upcoming Webinars that will highlight the importance of this integration, as well as a live demonstration. In the meantime, please feel free to contact us if you would like to schedule a private demonstration for your Utility.
Muni-Link is a state-of-the-art product suite designed specifically for authorities, municipalities, cities, towns and companies who bill for utility usage. Muni-Link is the only billing software on the market with the unique distinction of being designed and developed from the ground up based on today’s state-of-the-art technology and the actual needs of our Water and Sewer Providers Design Partner customers and affiliates.
About Utility Cloud
Utility Cloud is the only operations management software built for compliance. Powerful and highly configurable, Utility Cloud lets you automate workflows, track asset health, streamline reporting, avoid errors from manual data collection and stay compliant – quicker and more accurately than ever before. More information can be found at www.utilitycloud.us