This new functionality will drastically reduce office traffic and customer calls, while also improving cash flow and customer service by giving utility providers the ability to proactively notify customers about certain events such as delinquencies, shutoffs, service interruptions, road closures, hydrant flushing, courtesy calls and much more. In addition, every communication is logged within the Muni-Link CIS solution for record keeping and reporting.
Features include text-to-voice, email and phone campaigns that can be completed within the Muni-Link UB/CIS solution and utilizes customer contact information within our solution.
Mac Rosenbaum, Senior VP Sales & Marketing, Muni-Link:
“This demonstrates our ongoing commitment to keep Muni-Link up to date based on the changing needs within the utility market...and this will significantly help our customers become more efficient and increase their customer service deliverables”
Be on the lookout for more information regarding upcoming Webinars that will highlight the importance of this integration, as well as a live demonstration. In the meantime, please feel free to contact us if you would like to schedule a private demonstration for your Utility.